I search out e-currency traders, play chip traders and other poker site scammers and try to do business with them in an attempt to seperate the crooks from the business people.
Saturday, May 22, 2010
The Dictionary According to PokerNordica

pro·to·col (pr t -kôl , -k l , -k l ): n: 1)A system of accepting payment for services and or goods never delivered, then, reporting such payments as 'declined'.
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I got an email a few minutes after I posted that last entry, from support@pokernordica... Another attempt to flim-flam me...

So I fired up their live support, and here we go again...If they are on the up n up, I will make this my last post...Thats how confident I am that they are shady Danes...
| Aaron Jackson: Hello Dustin. dustin: hi there dustin: i know u guys maintain the second attempt was declined, but i was debited for the second attempt. so either ur processor is on the scam, or you guys are not being forthwith about an error, either way, I was debited twice... Aaron Jackson: Don't you worry. dustin: i have two reciepts from the processor, and two corallary debits in my statement.... How hard is this to figure out? Aaron Jackson: It is not hard at all. And the resolution is extremely simple. dustin: then why 10 hours later am i wasting my time Aaron Jackson: We will need you to please send us the bank statement showing the two debits. We will be able to credit you back for one of the transactions that was not credited in your gaming account. dustin: i want it in my account on nordica Aaron Jackson: That will not be possible as it was already declined. dustin: i showed the lady earlier the statement dustin: so ur gonna make me wait 10 days for the money? Aaron Jackson: Oh right. Aaron Jackson: I can see the statement here. Aaron Jackson: Let me see how is the case progressing. Aaron Jackson: Just a momnet. dustin: u ever read my blog? dustin: pokerscams-exposed.blogspot.com dustin: guess what this weeks topic is?> Aaron Jackson: I really believe. Aaron Jackson: For the sake of a healthy conversation Aaron Jackson: And business relationship./ Aaron Jackson: That such offensive input as "scam" is no longer mentioned. Aaron Jackson: That couldn't be more innacurate. dustin: I wagered 1500 usd and lost it in ur casino with 3 hours of sign up and my next re-deposit is debited from ,my card, but never credited to my account; HOW DOES THAT SPEAK OF OUR BUSINESS RELATIONSHIP??? Aaron Jackson: Let's go back to your case. Aaron Jackson: I can see that your inquiry was sent already to our poker management investigation team. dustin: now, i have wasted 10 plus hours, more proof that the client is a mark for u guys to use and abuse Aaron Jackson: You will be emailed once this case is updated. I can assure you one thing, a 100%. Aaron Jackson: If the overbilling issue is clear in your statement, you will be refunded to your card. The funds will not be added to your gaming profile. dustin: ok, well let me assure u of one thing, whether or not its a scam or a mistake, the way u guys have handled the situation with back talk and hoops to jump thrun speaks volumes to ur valor and integrity Aaron Jackson: This will be resolved. I guarantee that. dustin: meanwhile, I have spent countless hours in an attempt to recoup money that in the best case scenario wont hit my account for 10 days Aaron Jackson: You have spent around 10 hours in this and I am very sorry to read that. The case itself though, requires around 24/48 hours to be fully resolved. dustin: any respectable site would have comped me a chip or two already, instead of accusing me of being dishonest and making me PROVE what is YOUR error Aaron Jackson: At any point. During this, or any other communication from our staff, we have attempted not even nearly, to imply that you are dishonest. Aaron Jackson: This is simply a protocol, needed to reimburse funds disputed. So now we wait some more. I will tell you folks out there, one thing is for sure, 100%; scam or error; they are not taking care of this situation in an acceptable manner. |
Friday, May 21, 2010
Poker Nordica Charges Me Twice


FML. I thought I was playing at a reputable site. Merge has tons more traffic these days. But just because they have traffic, and therefore customers, doesn't mean they are not stupid or greedy enough to resist scamming their clients. I knew enough of their new master to know I should have realized there is not a skin on the network with a clean pair of hands.(I will write on the deceptions of Domain Holdings another day) And PokerNordica proved it today.
I made a deposit for 40 usd and lost it. So I made another one. And all this verification stuff came up. So I completed it, a phone code, I printed out the cc verification form, etc. Then went to my email and saw a link saying I needed to complete the transaction. Okay, I did that on the first deposit, makes sense. So I completed the transaction, a form needed my personal info. And then the processing screen, followed by an approval. Normally on most merge skins when you complete a deposit transaction, you get the lobby window popping up saying transaction ____ approved. But this didn't happen. So I went to my email and there was a receipt, identical to the one I had from my first deposit, and hour earlier.
After waiting awhile I emailed support@pokernordica.com. After a 15 minute wait and no response, plus no funds in my account, I checked the debit card just to be sure and searched out the pokernordica live chat... I documented the chat, and of course the receipt sent to my email and a screenshot of my debit card... Here is how it played out...A link to the complete copy of the chat is on the bottom of the page as well...
*Please wait for a site operator to respond. You are currently customer 1 in queue.
*Hello, my name is Paula Sherwood. I'll be assisting you today.
Paula Sherwood: Please hold for a moment while I look up your account...
DUSTIN: I HAVE TWO DEBITS AND TWO RECEIPTS, BUT ONLY ONCE DID THE FUNDS COME TO MY ACCT,. WTF???
Paula Sherwood: The records shows:
Paula Sherwood: Deposit ID #3051397
Paula Sherwood: 21 May 2010 16:26:16
Paula Sherwood: Approved
Paula Sherwood: $40.00
Paula Sherwood: And
Paula Sherwood: #3051403
Paula Sherwood: 21 May 2010 16:33:00
DUSTIN: JUST WAIT A MIN, ARE U SAYING I AM WRONG?
Paula Sherwood: Pending
Paula Sherwood: Correct.
Paula Sherwood: The other deposit is pending.

SURE DOESN"T SEEM LIKE A PENDING TRANSACTION ACCORDING TO THIS RECEIPT. SO I go to my netspend account...Both transactions are pending... And the money gone for both. It doesn't ring true that it would decline and debit the money...Heres what happened next...I caved and said I would send the netspend statement...
So I shipped her the statement, and she finally consented to the audit that is now underway. Do I get interest on this 40 bux? I mean, If I had used a gift card, or for some reason could not show my statement I;m SOL? This is not how the house should treat a player less than 12 hours old on the site, who has already wagered and lost over 1500 usd and whom is trying to re-deposit!! Heres the rest of it...
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