FML. I thought I was playing at a reputable site. Merge has tons more traffic these days. But just because they have traffic, and therefore customers, doesn't mean they are not stupid or greedy enough to resist scamming their clients. I knew enough of their new master to know I should have realized there is not a skin on the network with a clean pair of hands.(I will write on the deceptions of Domain Holdings another day) And PokerNordica proved it today.
I made a deposit for 40 usd and lost it. So I made another one. And all this verification stuff came up. So I completed it, a phone code, I printed out the cc verification form, etc. Then went to my email and saw a link saying I needed to complete the transaction. Okay, I did that on the first deposit, makes sense. So I completed the transaction, a form needed my personal info. And then the processing screen, followed by an approval. Normally on most merge skins when you complete a deposit transaction, you get the lobby window popping up saying transaction ____ approved. But this didn't happen. So I went to my email and there was a receipt, identical to the one I had from my first deposit, and hour earlier.
After waiting awhile I emailed support@pokernordica.com. After a 15 minute wait and no response, plus no funds in my account, I checked the debit card just to be sure and searched out the pokernordica live chat... I documented the chat, and of course the receipt sent to my email and a screenshot of my debit card... Here is how it played out...A link to the complete copy of the chat is on the bottom of the page as well...
*Please wait for a site operator to respond. You are currently customer 1 in queue.
*Hello, my name is Paula Sherwood. I'll be assisting you today.
Paula Sherwood: Please hold for a moment while I look up your account...
DUSTIN: I HAVE TWO DEBITS AND TWO RECEIPTS, BUT ONLY ONCE DID THE FUNDS COME TO MY ACCT,. WTF???
Paula Sherwood: The records shows:
Paula Sherwood: Deposit ID #3051397
Paula Sherwood: 21 May 2010 16:26:16
Paula Sherwood: Approved
Paula Sherwood: $40.00
Paula Sherwood: And
Paula Sherwood: #3051403
Paula Sherwood: 21 May 2010 16:33:00
DUSTIN: JUST WAIT A MIN, ARE U SAYING I AM WRONG?
Paula Sherwood: Pending
Paula Sherwood: Correct.
Paula Sherwood: The other deposit is pending.
SURE DOESN"T SEEM LIKE A PENDING TRANSACTION ACCORDING TO THIS RECEIPT. SO I go to my netspend account...Both transactions are pending... And the money gone for both. It doesn't ring true that it would decline and debit the money...Heres what happened next...I caved and said I would send the netspend statement...
So I shipped her the statement, and she finally consented to the audit that is now underway. Do I get interest on this 40 bux? I mean, If I had used a gift card, or for some reason could not show my statement I;m SOL? This is not how the house should treat a player less than 12 hours old on the site, who has already wagered and lost over 1500 usd and whom is trying to re-deposit!! Heres the rest of it...
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