The Dictionary According to PokerNordica

pro·to·col (pr t -kôl , -k l , -k l ): n: 1)A system of accepting payment for services and or goods never delivered, then, reporting such payments as 'declined'.

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I got an email a few minutes after I posted that last entry, from support@pokernordica... Another attempt to flim-flam me...



So I fired up their live support, and here we go again...If they are on the up n up, I will make this my last post...Thats how confident I am that they are shady Danes...

Please wait for a site operator to respond. You are currently customer 1 in queue. Hello, my name is Aaron Jackson. I'll be assisting you today. Your reference ID for this chat is LTK61104926824X. If you need to contact us again in relation to this matter once we have finished chatting, please quote this ID. Aaron Jackson: Hello Dustin. dustin: hi there dustin: i know u guys maintain the second attempt was declined, but i was debited for the second attempt. so either ur processor is on the scam, or you guys are not being forthwith about an error, either way, I was debited twice... Aaron Jackson: Don't you worry. dustin: i have two reciepts from the processor, and two corallary debits in my statement.... How hard is this to figure out? Aaron Jackson: It is not hard at all. And the resolution is extremely simple. dustin: then why 10 hours later am i wasting my time Aaron Jackson: We will need you to please send us the bank statement showing the two debits. We will be able to credit you back for one of the transactions that was not credited in your gaming account. dustin: i want it in my account on nordica Aaron Jackson: That will not be possible as it was already declined. dustin: i showed the lady earlier the statement dustin: so ur gonna make me wait 10 days for the money? Aaron Jackson: Oh right. Aaron Jackson: I can see the statement here. Aaron Jackson: Let me see how is the case progressing. Aaron Jackson: Just a momnet. dustin: u ever read my blog? dustin: pokerscams-exposed.blogspot.com dustin: guess what this weeks topic is?> Aaron Jackson: I really believe. Aaron Jackson: For the sake of a healthy conversation Aaron Jackson: And business relationship./ Aaron Jackson: That such offensive input as "scam" is no longer mentioned. Aaron Jackson: That couldn't be more innacurate. dustin: I wagered 1500 usd and lost it in ur casino with 3 hours of sign up and my next re-deposit is debited from ,my card, but never credited to my account; HOW DOES THAT SPEAK OF OUR BUSINESS RELATIONSHIP??? Aaron Jackson: Let's go back to your case. Aaron Jackson: I can see that your inquiry was sent already to our poker management investigation team. dustin: now, i have wasted 10 plus hours, more proof that the client is a mark for u guys to use and abuse Aaron Jackson: You will be emailed once this case is updated. I can assure you one thing, a 100%. Aaron Jackson: If the overbilling issue is clear in your statement, you will be refunded to your card. The funds will not be added to your gaming profile. dustin: ok, well let me assure u of one thing, whether or not its a scam or a mistake, the way u guys have handled the situation with back talk and hoops to jump thrun speaks volumes to ur valor and integrity Aaron Jackson: This will be resolved. I guarantee that. dustin: meanwhile, I have spent countless hours in an attempt to recoup money that in the best case scenario wont hit my account for 10 days Aaron Jackson: You have spent around 10 hours in this and I am very sorry to read that. The case itself though, requires around 24/48 hours to be fully resolved. dustin: any respectable site would have comped me a chip or two already, instead of accusing me of being dishonest and making me PROVE what is YOUR error Aaron Jackson: At any point. During this, or any other communication from our staff, we have attempted not even nearly, to imply that you are dishonest. Aaron Jackson: This is simply a protocol, needed to reimburse funds disputed. So now we wait some more. I will tell you folks out there, one thing is for sure, 100%; scam or error; they are not taking care of this situation in an acceptable manner.